We want you to be fully satisfied

Does it seem like something is missing? Was your package damaged in transit? Having a problem with set-up? Before returning your product, give us a call or send us an email. We're here to help!

We stand behind our products and services. If for any reason, you are not completely satisfied with your purchase from Krevia Brand Products, just return the item(s) in new condition within 10 days after delivery for a prompt refund, less shipping and handling charges. No restocking charges, no hassles!

All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.

Original shipping charges are not refundable when you return an item for any of the following reasons:

• You return a non-defective or undamaged product

• You refuse a delivery (unless the package was damaged in shipment)

• You miss a delivery appointment

All returned items are fully inspected upon their arrival back at the return center.

We reserve the right to refuse a refund of the purchase price if the returned item is not in its new, original and unopened condition.

Please include your packing slip or a copy with your return. Please mark the items you are returning on the packing slip. It is helpful if you note the reason for your return by noting the reason code. Any additional details you provide will be read and used to improve our products and services.

Reason Codes:

1. Incorrect Item Ordered

2. Damaged in Shipment

3. Did Not Perform to Expectation

4. Defective

5. Difficult to Assemble/Operate

6. Not as Pictured/Described

7. Price

8. Not Compatible with Other Equipment

9. Incorrect Item Received

10. Too Big

11. Too Small

12. Attempted to Cancel

13. Late Delivery

14. Gift

15. Other

If you require a replacement packing slip, please contact our Customer Service Department